If you're not seeing sessions or errors on Highlight, chances are that requests to Highlight are being blocked. This can happen for different reasons such as a third-party browser extensions, browser configuration, or VPN settings.
One way we can avoid this is by setting up proxy from your domain to Highlight. To do this, you will need access to your domain's DNS settings.
Setting up the proxy
Upgrade to the Startup Tier (https://www.highlight.run/pricing)
On your domain, add a
CNAMErecord that points
Send us an email (email@example.com) or intercom ticket with your domain
Below is an example email/message that you can send over.
I'd like to use the Highlight Proxy and I've upgraded to the Startup Tier. I've set up an CNAME record for: highlight.piedpiper.com
You have an app running on
https://piedpiper.com. Your DNS record will point
highlight.piedpiper.com to our backend.
Using the Proxy
In your app where you call H.init(), you will need to set
backendUrl to the DNS record you just created. For the example above:
You should now see Highlight making requests to
https://highlight.piedpiper.com instead of